Tier 2 Service Desk

Link Technologies is currently seeking a Tier 2 Service Desk. This will be an onsite contract position with option for extension. This position will provide Tier 2 support for the NNSS including investigating elevated issues and supporting MacOS.

QUALIFICATIONS:

• Associate degree in MIS, Computer Science, or equivalent training and experience, plus at least one year of related experience.
• MacOS experience preferred. 
• Ensure to exhibit strong end-to-end troubleshooting skills for system, network, and applications.
• Advanced computer skills with Windows Operations Systems, Active Directory, and with software applications such as MS Office (Word, Excel, Access, and PowerPoint) and MS Outlook.      
• Experience installing hardware and software for personal computing needs.
• Must possess excellent customer service skills.
• Ability to interface with all levels of personnel in a professional, effective manner.
• Good oral and written communication skills. Ability to multi-task and maintain organization in a fast-paced, changing environment.
• Must possess a valid driver's license.

DUTIES AND RESPONSIBILITIES:

• Provide support for hardware, software, or network installation.
• Installing and upgrading hardware and software. 
• Disassembling equipment for relocation. 
• Serving as a single point of contact for clients to report equipment and software malfunctions.
• Performing client call backs. 
• Conducting customer satisfaction surveys. 
• Analyzing and resolving problems. 
• Assisting users in running management applications and systems. 
• Monitoring the operation of computer hardware or software. 
• Developing or modifying processes and procedures to solve complex operating system problems.
• Diagnosing of Printer related issues
• Computer imaging (SCCM experience preferred)
• Tier 2 support: Assist Tier I personnel in solving technical problems and investigates elevated issues by confirming the validity of the problem and seeks known solutions for more complex issues.
• Specialty support may be required of Active Directory (AD), AD Group Policy Objects, Windows 10, Mac Operating Systems, Microsoft Office Suite, advanced support and setup of Microsoft Outlook.
• Vendor communication

Link Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, gender identity/expression, sexual orientation, national origin, protected veteran status, disability, or any other factors protected by law.