Casino Host
Dover Downs Hotel and Casino
Job Title: Casino Host – Relationship Marketing
Division: Relationship Marketing
Major Focus:
Responsible for generating a positive and friendly atmosphere for all casino customers, promoting the play and frequency of identified casino players.
Essential Functions:
•Welcomes guests, provides exceptional customer service, encourages guests to enroll in the Capital Club.
•Develops relationships with VIP casino guests to ensure incremental visits.
•Coordinates complimentaries, special services and hospitality for identified guests.
•Oversees, solicits and identifies new gaming guests for the players' club program.
•Meets and greets players on the casino floor, at special events and promotions.
•Responsible for the retention of existing guests.
•Arranges for special services related to top tier players.
•Answers all inquiries concerning the club and explains club benefits.
•Participates in various promotional programs and activities of the department as required.
•Promotes the use of the club cards by approaching customers on the casino floor that are currently not using the card. Provides assistance in the completion of the club application forms.
•Maintains familiarity with the related computer systems.
•Attends marketing functions as appropriate.
•Greets jackpot winners and offers publicity.
•Interacts with the Marketing Dept in hosting special events for identified guests.
•Works safely, following all established safety rules and regulations
•Communicates effectively with co-workers, supervisors and guests
•Follows all relevant policies and procedures
Additional Functions:
•Performs other duties as assigned.
Requirements/Education:
•High School diploma or equivalent work experience required.
•Must possess good communication skills.
•Must be able to report to work on time as scheduled.
•Must be able to work weekends, holidays and nights as needed.
•Must be able to successfully pass a background check and receive a license from the DE Lottery.
•Must present an overall professional appearance and report to work inappropriate attire.
•Must be able to speak, read, and write English fluently.
•Possesses well-developed inter-personal skills and the ability to set and achieve high standards of performance.
Organizational Relationships:
Accountable to: Manager – Relationship Marketing
Accountable for: N/A
Dover Downs, Inc. is an equal opportunity employer.